Examples of the types of outreach materials water utilities need to communicate effectively about LSL replacement.

Best practices for clear communication and effective community outreach around water issues.

EPIC provided assistance to the Town of Hartford for developing and submitting both Quechee Central and Hartford Water systems’ lead service line (LSL) inventory and replacement plans to comply with the Lead and Copper Rule Revisions (LCRR).

Missouri American Water online portal that allows customers to schedule appointments with contractors directly.

AWWA’s Lead Communications provides a variety of templates and tools for customer outreach.

The Oshkosh water utility outreach materials have sample images for guiding customers on how to determine service line material. These materials are also provided in multiple languages.

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

This Connecticut Department of Public Health fact sheet explains how lead can enter drinking water, outlines associated health risks and offers practical steps to reduce exposure.

Pittsburgh Wate’s Lead Help Desk lists a phone number and email address avialble for customers to voice questions and concerns.