The City of Moline and the City of Silvis, IL, partnered with Western Illinois University to develop a regional partnership for engaging faculty and students in service line material inventories.

Pittsburgh Water celebrated the 10,000th line replaced in a news article to highlight the program’s success and boost community visibility.

NJ American Water implemented a lead service line replacement surcharge for all its customer base to replace all lead services by 203, averaging about $3/month per residential customer.

Mayor Jamael Tito Brown and US Environmental Protection Agency Administrator Michael Regan went door-to-door talking to residents about lead service line replacement.

Denver Water uses a neighborhood replacement approach to optimize contractor scheduling and construction. The utility also prioritized neighborhoods based on numerous factors such as disadvantaged neighborhoods, socioeconomic indicators, and areas with high concentrations of schools, childcare facilities, and expecting families.

The City of Newark leveraged batch processing of permits for entire streets or neighborhoods as an effective strategy to reduce time spent by contractors to arrange approval prior to starting work.

The City of Newark sped up contractor timelines, advertised multiple contracts close together to lower costs, and issued varied contract sizes to support local small firms.

The city of Benton Harbor included a pay for success clause in their bid documents that provided contractors with an incentive for each day the work was completed ahead of schedule.

The City of Akron partnered with Service Line Warranties of America to offer service line warranties for LSLs.

Newark’s lead service line replacement program created 500 local jobs, including 250 for previously unemployed residents. It incorporated apprenticeships and mandated local hiring and subcontracting to support community employment.