Benton Harbor Solutions hosted a community-led radio show that shared information on city efforts to replace lead service lines.

Thanks to support from The Garage Community and Youth Center volunteers, the Borough of Avondale achieved an 80% customer response rate for service line inventory information.

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

Missouri American Water online portal that allows customers to schedule appointments with contractors directly.

Pittsburgh Wate’s Lead Help Desk lists a phone number and email address avialble for customers to voice questions and concerns.

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

The DC Water Stakeholder Alliance brings together residents, elected officials, community organizations, and businesses to provide input on water infrastructure projects, including lead service line replacement.