EPIC provided assistance to the Town of Hartford for developing and submitting both Quechee Central and Hartford Water systems’ lead service line (LSL) inventory and replacement plans to comply with the Lead and Copper Rule Revisions (LCRR).
Pittsburgh Wate’s Lead Help Desk lists a phone number and email address avialble for customers to voice questions and concerns.
AWWA’s Lead Communications provides a variety of templates and tools for customer outreach.
The Oshkosh water utility outreach materials have sample images for guiding customers on how to determine service line material. These materials are also provided in multiple languages.
Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.
Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish
Missouri American Water online portal that allows customers to schedule appointments with contractors directly.
This Connecticut Department of Public Health fact sheet explains how lead can enter drinking water, outlines associated health risks and offers practical steps to reduce exposure.
An informational website for the public to learn of potential sources of lead and what they can do if exposed.
The City of Flint provides an online Consent to Service letter that customers can download and mail to the LSLR program offices.
The purpose of the Lead Innovation Hub is to empower users to take action by equipping them with the best information, solutions, and resources available to replace lead pipes and improve public health for all.
Milwaukee is one of the few cities in the country with a prioritization plan to ensure neighborhoods likely to suffer the most severe impacts from lead poisoning get their pipes replaced first. In consultation with a community-based group, Coalition for Lead Emergency (COLE), and following a public engagement process, Milwaukee included in an ordinance three indicators to prioritize where LSLs will be removed first:
Read more here.
