Milwaukee has used Infrastructure Investment and Jobs Act (IIJA) funds to cover the costs of private-side replacement.

This report offers strategies for effective communication in lead service line replacement programs, emphasizing proactive community engagement to ensure safe and efficient lead pipe removal.

This tool allows utilities to assess the business case for implementing a discount program for low-income customers.

This primer highlights how Trenton allowed the use of photographs in lieu of in-person inspections by plumbing code officials (p.18)

The City of Detroit uses rates to pay for full lead service line replacement. Their program prioritizes low-income neighborhoods and uses state and federal funds to further reduce customer burdens.

DC Water trained community members to educate and encourage residents and homeowners to participate in the lead pipe replacement program.

The City of Moline and the City of Silvis, IL, partnered with Western Illinois University to develop a regional partnership for engaging faculty and students in service line material inventories.

St. Paul Regional Water hires 30 new employees to speed lead line replacement and has grown its workforce by at least 10% to meet the growing need to expand their lead service line replacement program.

Pittsburgh Water celebrated the 10,000th line replaced in a news article to highlight the program’s success and boost community visibility.

NJ American Water implemented a lead service line replacement surcharge for all its customer base to replace all lead services by 203, averaging about $3/month per residential customer.