Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

Pittsburgh Wate’s Lead Help Desk lists a phone number and email address avialble for customers to voice questions and concerns.

Missouri American Water online portal that allows customers to schedule appointments with contractors directly.

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

EDF’s map spotlights lead service line replacement programs across the country, including financial assistance for private side replacements

This report found that lead pipe replacement programs in Washington, DC disproportionately benefited wealthier, predominantly white neighborhoods, leaving low-income and minority communities at greater risk of lead exposure due to the financial burden of replacing private service lines.

This report provides best practices for lead service line replacement based on lessons learned from the Lead-Free Water Challenge.