AWWA’s Lead Communications provides a variety of templates and tools for customer outreach.

This toolkit provides guidance on how to address critical workforce shortages in state and local governments.

IIJA is an investment in jobs, as well as infrastructure. Federal SRF appropriations flow to communities through state SRF programs, but more is needed to ensure that the jobs created by investments in water infrastructure are equitably distributed to workers in underserved communities. This policy brief identifies policy options state SRF administrators can adopt to advance equitable workforce goals.

Automatic enrollment has proven effective in utility upgrades like AMI—and applying the same model to lead service line replacement could streamline access, boost participation, and speed up progress.

This resource provides strategies for coordinating public and private-side replacements, reducing disruptions, and improving communication with residents

EDF’s map spotlights lead service line replacement programs across the country, including financial assistance for private side replacements

Aqua plans on replacing lead pipes found during water main replacements in Struthers, OH at no direct cost to the homeowner.

This report found that lead pipe replacement programs in Washington, DC disproportionately benefited wealthier, predominantly white neighborhoods, leaving low-income and minority communities at greater risk of lead exposure due to the financial burden of replacing private service lines.

The EPA compiled 10 case studies highlighting proactive actions being taken by cities across the country to finance projects that identify and remove these lead service lines.

We interviewed mayors and utility staff from four Illinois communities who are working to comply with the Illinois state mandate to replace lead service lines.