The Oshkosh water utility outreach materials have sample images for guiding customers on how to determine service line material. These materials are also provided in multiple languages.
Ypsilanti Community Utilities Authority developed a storyline website to provide customers with a background on their program.
DC Water developed a construction dashboard so residents can track active and planned replacement projects.
AWWA’s Lead Communications provides a variety of templates and tools for customer outreach.
The Metropolitan Sewer District has a community benefits program demonstrating how partnerships between community-based organizations, nonprofits, and labor unions can be part of professional services contracting.
Information for water systems on how to keep their community engaged and informed on LSLR.
The Freshwater Collaborative of Wisconsin, along with Jacobs Engineering and UW Oshkosh, hired students to collect service line information.
Denver Water has partnered with trusted community organizations to engage and share information about their Lead Reduction Program._x000D_
The city’s Water Equity Task Force is an example of collaboration between the utility and nonprofit organizations to develop and diversify the local workforce.
The City of Philadelphia requires landlords to disclose to tenants the presence of any known lead service lines and provide a pamphlet outlining ways to reduce the risk of lead exposure.
The purpose of the Lead Innovation Hub is to empower users to take action by equipping them with the best information, solutions, and resources available to replace lead pipes and improve public health for all.
Milwaukee is one of the few cities in the country with a prioritization plan to ensure neighborhoods likely to suffer the most severe impacts from lead poisoning get their pipes replaced first. In consultation with a community-based group, Coalition for Lead Emergency (COLE), and following a public engagement process, Milwaukee included in an ordinance three indicators to prioritize where LSLs will be removed first:
Read more here.
