Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

Missouri American Water online portal that allows customers to schedule appointments with contractors directly.

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

Thanks to support from The Garage Community and Youth Center volunteers, the Borough of Avondale achieved an 80% customer response rate for service line inventory information.

The DC Water Stakeholder Alliance brings together residents, elected officials, community organizations, and businesses to provide input on water infrastructure projects, including lead service line replacement.

Junction Coalition, a community-based organization, helped provide the public perspective and door canvassing alongside the water utility in Toledo.

Information for water systems on how to keep their community engaged and informed on LSLR.

Milwaukee passed a resolution in 2018 requires green stormwater infrastructure to be incorporated into street and sidewalk projects.