Thanks to support from The Garage Community and Youth Center volunteers, the Borough of Avondale achieved an 80% customer response rate for service line inventory information.

Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

Pittsburgh Wate’s Lead Help Desk lists a phone number and email address avialble for customers to voice questions and concerns.

Missouri American Water online portal that allows customers to schedule appointments with contractors directly.

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

IEWorks provides internship, pre-apprenticeship, and apprenticeship opportunities in water careers.

The Alliance of Indiana Rural Water offers a two-year training program to upskill apprentices to become employable as a Systems Operations Specialist in the water sector.