The Oshkosh water utility outreach materials have sample images for guiding customers on how to determine service line material. These materials are also provided in multiple languages.

Louisville Water Company posted an educational video to demonstrate how to identify material types in customer’s homes.

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

Thanks to support from The Garage Community and Youth Center volunteers, the Borough of Avondale achieved an 80% customer response rate for service line inventory information.

VA DOH’s LEAP Program includes funding for LSLR programs and is an educational resource for homeowners and utilities on LSLR.

The City of Philadelphia requires landlords to disclose to tenants the presence of any known lead service lines and provide a pamphlet outlining ways to reduce the risk of lead exposure.