Tools & Guides Pipes 2

What’s Lurking in Your Lines? A Menacing Threat Could be on the Prowl

The Oshkosh water utility outreach materials have sample images for guiding customers on how to determine service line material. These materials are also provided in multiple languages.

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Water pipe materials

Learn More: How to Identify Pipe Material

Louisville Water Company posted an educational video to demonstrate how to identify material types in customer’s homes.

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Tools & Guides Pipes 2

After Lead Service Line Replacement/Después Del Reemplazo De La Línea De Servicio De Plomo

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

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Tools & Guides Pipes 2

Greater Cincinnati Water Works (GCWW) Programa de Reemplazo de Tuberías de Plomo (Español)

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

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Man filling water bottle at kitchen sink

Getting to Yes: How effective engagement with residents can ease lead service line replacement Challenges

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

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Coalition Lead Emergency

Coalition on Lead Emergency

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

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Pittsburgh North Shore

Community Lead Response Advisory Committee

Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

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The Garage Community Youth Center

The Garage Community and Youth Center

Thanks to support from The Garage Community and Youth Center volunteers, the Borough of Avondale achieved an 80% customer response rate for service line inventory information.

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Lead service line

Lead Elimination Assistance Program (LEAP)

VA DOH’s LEAP Program includes funding for LSLR programs and is an educational resource for homeowners and utilities on LSLR.

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Property documents

Philadelphia’s landlord LSL disclosure

The City of Philadelphia requires landlords to disclose to tenants the presence of any known lead service lines and provide a pamphlet outlining ways to reduce the risk of lead exposure.

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Milwaukee is one of the few cities in the country with a prioritization plan to ensure neighborhoods likely to suffer the most severe impacts from lead poisoning get their pipes replaced first. In consultation with a community-based group, Coalition for Lead Emergency (COLE), and following a public engagement process, Milwaukee included in an ordinance three indicators to prioritize where LSLs will be removed first:

  1. The area deprivation index (ADI), which is a compilation of social determinants of health
  2. The percentage of children found to have elevated lead levels in their blood when tested for lead poisoning
  3. The density of lead service lines in the neighborhood.

Read more here.