Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

This report emphasizes that effective resident engagement, marketing, and public education strategies—through clear communication and addressing homeowner concerns—is crucial for overcoming barriers and accelerating lead service line replacement efforts.

The Milwaukee Coalition on Lead Emergency (COLE) has been active in advising the city on a variety of issues related to lead service line replacement, including the city’s equity plan._x000D_

Pittsburgh Water established the Community Lead Response Advisory Committee to help best serve customers during the lead service line replacement process.

Thanks to support from The Garage Community and Youth Center volunteers, the Borough of Avondale achieved an 80% customer response rate for service line inventory information.

Junction Coalition, a community-based organization, helped provide the public perspective and door canvassing alongside the water utility in Toledo.

The City of Philadelphia requires landlords to disclose to tenants the presence of any known lead service lines and provide a pamphlet outlining ways to reduce the risk of lead exposure.

The State of Minnesota has developed an online tool mapping all inventories throughout the state, down to the individual line. The website and database are created in collaboration with academic partners.

The State of Rhode Island has developed an interactive map where users can input their address to find if their home may have a LSL.