Tools & Guides Pipes 2

Lead Help Desk

Pittsburgh Wate’s Lead Help Desk lists a phone number and email address avialble for customers to voice questions and concerns.

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Tools & Guides Pipes 2

Lead and Drinking Water Portal

Missouri American Water online portal that allows customers to schedule appointments with contractors directly.

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Guidance

Identifying Potential Partners

A guide for local elected officials to identify partners, stakeholders, and decision-makers to advance LSLR.

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Tools & Guides Pipes 2

Greater Cincinnati Water Works (GCWW) Programa de Reemplazo de Tuberías de Plomo (Español)

Greater Cincinnati Water Works factsheet explaining their lead service line program in Spanish

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Guidance

Louisville/Jefferson County Metropolitan Sewer District (MSD) Community Benefits Program

The Metropolitan Sewer District has a community benefits program demonstrating how partnerships between community-based organizations, nonprofits, and labor unions can be part of professional services contracting.

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Guidance

Engaging with the Community on Lead Service Lines

Information for water systems on how to keep their community engaged and informed on LSLR.

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Tools & Guides Pipes 2

Lead in Drinking Water Fact Sheet

This Connecticut Department of Public Health fact sheet explains how lead can enter drinking water, outlines associated health risks and offers practical steps to reduce exposure.

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Tools & Guides Pipes 2

After Lead Service Line Replacement/Después Del Reemplazo De La Línea De Servicio De Plomo

Denver Water develops outreach materials, such as factsheets on activities after lead service line replacement in English and Spanish.

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Water pipe materials

Learn More: How to Identify Pipe Material

Louisville Water Company posted an educational video to demonstrate how to identify material types in customer’s homes.

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Tools & Guides Pipes 2

What’s Lurking in Your Lines? A Menacing Threat Could be on the Prowl

The Oshkosh water utility outreach materials have sample images for guiding customers on how to determine service line material. These materials are also provided in multiple languages.

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Milwaukee is one of the few cities in the country with a prioritization plan to ensure neighborhoods likely to suffer the most severe impacts from lead poisoning get their pipes replaced first. In consultation with a community-based group, Coalition for Lead Emergency (COLE), and following a public engagement process, Milwaukee included in an ordinance three indicators to prioritize where LSLs will be removed first:

  1. The area deprivation index (ADI), which is a compilation of social determinants of health
  2. The percentage of children found to have elevated lead levels in their blood when tested for lead poisoning
  3. The density of lead service lines in the neighborhood.

Read more here.