NJ American Water implemented a lead service line replacement surcharge for all its customer base to replace all lead services by 203, averaging about $3/month per residential customer.

Mayor Jamael Tito Brown and US Environmental Protection Agency Administrator Michael Regan went door-to-door talking to residents about lead service line replacement.

Denver Water uses a neighborhood replacement approach to optimize contractor scheduling and construction.The utility also prioritized neighborhoods based on numerous factors such as disadvantaged neighborhoods, socioeconomic indicators, and areas with high concentrations of schools, childcare facilities, and expecting families.

The City of Newark sped up contractor timelines, advertised multiple contracts close together to lower costs, and issued varied contract sizes to support local small firms.

The City of Newark leveraged batch processing of permits for entire streets or neighborhoods as an effective strategy to reduce time spent by contractors to arrange approval prior to starting work.

The city of Benton Harbor included a pay for success clause in their bid documents that provided contractors with an incentive for each day the work was completed ahead of schedule.

The City of Akron partnered with Service Line Warranties of America to offer service line warranties for LSLs.

Newark’s lead service line replacement program created 500 local jobs, including 250 for previously unemployed residents. It incorporated apprenticeships and mandated local hiring and subcontracting to support community employment.

The City of Newark employed municipal bonding to pay for lead service line replacement. The unique financing package was nearly $200 million, primarily from a $120 million municipal bond issued on Newark’s behalf by the Essex County Improvement Authority, which took advantage of the Authority’s AAA bond rating. To pay the bond, the city renegotiated a lease agreement on city property that the Port Authority of NYNJ uses for transportation purposes.

The Newark Way of Thinking and Drinking communications campaign provides informative messaging such as puzzles, coloring sheets, paper boats, and fun at-home water-based science projects to spark conversations between children and their parents.